Skip to content

Next-gen Telco with a Purpose

DrimTel is a 100% Australian Owned telecommunications service provider that empowers connectivity and transforms lives.

What sets us apart? We give 50% of our profits to JDRF Australia, a leading not for profit fighting against Type 1 Diabetes.

More on JDRF Australia

We believe in offering a great service.

Our Contract with you

SignalBars

Australian Support Team

When you need support our 100% Australian-based staff will be there to help.

PriceMatch

Price Match + Discount

If your provider has a better price for a like for like plan, no problem we'll match it and give you a further $5 discount for the first 6 Months.

TickSuccess

No Lock-In Contracts

We don't offer contracts because we believe our service is so good you won't want to go anywhere else. We also understand some customers want to pay up front for 12 month, no problem.

Resource Center

Browse our latest articles about marketing

How to Whitelist an Email in Gmail, Outlook, Yahoo, and More

How to Whitelist an Email in Gmail, Outlook, Yahoo, and More

Learn how to whitelist emails in Gmail, Outlook, Yahoo, and more to ensure important messages never land in your spam folder.

Which is the best nbn® plan for me?

Which is the best nbn® plan for me?

Discover how to choose the best NBN plan for your household by understanding bandwidth, speed, device usage, and internet habits. Get the r...

Business customers are you ready to grow to the next level?

Contact us and let us help guide you towards securing the most exceptional products available.

Yealink T54W

Frequently asked questions

How long will it take me to get connected?

Once we have your order, we'll do all the heavy lifting and start processing your order straight away!

Typically, we see services connect within the hour, but it can take up to 24 hours. We'll let you know (via email) once you're ready to go.

Why can't I get a nbn® plan?

At DrimTel, we pride ourselves on speed and simplicity, allowing eligible users to connect as quickly and as easily as possible. Unfortunately, this means that we are unable to service certain complex connection or technology types, including, but not limited to, premises on the Opticomm network, and premises that require a Fixed Wireless connection.

What are DrimTel contact hours?

Our Perth-based live chat team is available Monday to Friday, 9am–5pm (AWST), 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options.

You can also manage your account and service anytime using the myDrimTel portal.

Do I need to cancel services with my current provider?

Yes — but only once your DrimTel service is up and running. We'd hate for you to cancel it too early and have no connection!